Emergency Procedure

If you think there’s been a gas leak, telephone the National Grid’s 24-hour emergency number on 0800 111 999.

You can also use this number to request minor safety-related repairs within your business premises, or to have repair work carried out on gas meters supplied by the National Grid.

In the event of a suspected gas leak, think quickly and act carefully.
Take the following safety precautions in the area around the suspected leak:

Never:

• Smoke or use any kind of naked flame
• Operate electrical switches, off or on

Always:

• Ventilate the area by opening doors and windows
• Turn off your gas supply at its source
• Check and turn off gas appliances
• Report the leak to the National Grid’s emergency telephone line on 0800 111 999
• Report the leak to CNG on 01423 502554

In the event of a fire on your premises:

• Immediately activate the fire alarm and evacuate the building in a safe manner
• Immediately report the fire to the emergency services by dialling 999
• Shut off the mains gas supply if you can do this safely
• Report the fire to the National Grid emergency line on 0800 111 999
• Report the leak to CNG on 01423 502554