CNG drives down call waiting times
CNG knows through on-going communications what its customers hold dear and often it is their time. No-one wants to be sat on the end of the phone, waiting to discuss energy bills or quotes when they could be doing something else. So, CNG has ploughed resources into new phone systems which direct calls to available operators with greater efficiency.
CNG Ops Manager Colin Hollins commented: “We know that customers want to speak to real people which is why we don’t use automated services; but waiting times are also a massive factor in customer satisfaction.
“We have invested heavily in our IT and communications systems to ensure we can meet customer expectations; answering calls and dealing with their queries in what have become our fastest response times ever.”
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