CNG Energy Ltd Update

After 27 years we are saddened to say CNG Energy and CNG Electricity are ceasing to trade. 

Ofgem, the energy regulator, has appointed Pozitive Energy as the new supplier for its customers.

Pozitive Energy began supplying energy to all of CNG customers on 7 November.

Pozitive Energy will contact customers over the coming days and again in a few weeks when the transfer has been completed and their accounts have been fully set up.

Customers don’t need to worry – their supplies are secure. Former and current customers’ credit balances are protected, and Pozitive Energy will contact customers if they need to determine the amount of any outstanding balance.

Current and former customers who are in debit to CNG should wait to hear from Pozitive Energy or CNG’s administrators who will talk to them about repayment arrangements.

Ofgem’s advice to CNG customers is not to switch, but to sit tight and wait until Pozitive Energy has been in touch. This will help make sure that the process of handing customers over to Pozitive Energy and honouring any credit balances is as hassle free for customers as possible.

CNG customers can access more information at CNG Customers | Pozitive Energy

To speak to Pozitive Energy , please contact their Customer Care Team between 9am and 5pm Monday to Friday:

If you have a power cut, please contact 150 to be put through to your local power distributor. If you think you can smell gas or have a gas leak, please contact the 24 hour National Gas Emergency hotline on 0800 111 999.

If customers need additional support, Citizens Advice and Advice Direct Scotland can give free, impartial help and advice.

Citizens Advice

Advice Direct Scotland 

Advice will also be shared on Ofgem’s twitter @ofgem and facebook channels.