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It’s easy to show a customer that you really do care about the service they get. You simply give them great service. But what about everyone else? How do you show them this is about so much more than paying lip service?

The CNG way is winning awards that prove that we go above and beyond. And as we go about raising our own game, we hope to set a shining example for the rest of the energy industry.

Investor in Customers - Outstanding ranking

As the UK’s leading customer experience consultancies, Investor in Customers (IIC) spent five weeks to carry out an independent assessment to establish the strength of our customer relationships. The IIC look at how we understand customer needs, deliver products and services that meet those needs, deliver first class service and engender loyalty in customers and staff. We were awarded the Outstanding rank.

Putting the Customer First

To achieve this national standard for customer service, we submit CNG to a rigorous three-stage process that examines the strategic, tactical and operational delivery of our company. From building customer relationships right through to developing our own people, it’s quite a journey to go on. We are thrilled to say that we have achieved on every level.

Yorkshire Post Fastest 50

The Yorkshire Fastest 50 recognises high-achieving companies and encourages others to follow in their footsteps. Essentially, it’s a comprehensive list of the region’s fastest-growing companies. We were thrilled to be added to the list in 2014.

“I used to have low expectations when dealing with the big corporate companies as their customers are just numbers they are dealing with en masse but with CNG you are not just a number. 10 out of 10 for customer service.”

Kirstie Gray, Administrator, Parley Cross Veterinary Centre

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