Python Properties

Taking the hassle out of bricks and mortar, we changed Python Properties’ account architecture for extra transparency and control.

Background

Python Properties owns and manages around 200 commercial and residential properties across the north of England.

The Challenge

The size of this portfolio means that the company regularly needs to contact their gas supplier. However, resolving everyday issues was frequently a complex and lengthy process due to poor communication with the supplier, partly due to an ever-changing array of customer advisors and layer after layer of bureaucracy.

The Solution

When Python Properties switched to CNG, they noticed a difference instantly. Firstly, as all the company’s sites had historically been dealt with as separate accounts, we grouped them together to provide greater transparency and control. The size of the CNG team means Python can now call in the event  of a problem and speak to someone who knows about how the  business operates. Also, we gave the company direct access to our senior team.  So complex issues can be resolved in minutes, not months. Python has subsequently transferred the majority of their portfolio  to CNG.

"If you’re used to spending hours on hold trying to speak to one of the larger suppliers, or waiting months to get a problem resolved, you’ll find CNG a pleasant change."

Richard Antil, Accounts Assistant, Python Properties