Slingsby’s Harrogate

Slingsby’s Harrogate is an independent coffee shop based in Harrogate. Opening its doors in 2015, it offers quality home-cooked food and great coffee.

The challenge

As a busy café with customers to feed and water, energy supply isn’t top of the list of things to worry about. Slingsby’s was looking for a hassle-free service – a supplier that understands its needs and works with them not against them.

The solution

Slingsby’s has been a customer of CNG for many years and has stayed with us due to our customer-first attitude and exceptional service. We understand that energy supply should be simple, and we know that SMEs are busy and want a smooth, no-nonsense service. We have been able to provide this for Slingsby’s.

Accurate reads mean accurate bills. Cash flow is extremely important to small businesses, and they don’t want to be paying unnecessarily for energy they haven’t used. We provide monthly meter read reminders so that they aren’t paying out more than they should be.

We know managing energy supply shouldn’t take time away from serving customers, so our online service which allows customers to submit meter reads and make payments any time of day is essential for a busy café.

“For us it’s about the quality of the service, and that is why we chose CNG. They’re a local business who really care. They send monthly meter reader reminders and incentives – they don’t have to do that, but they do. When you’re looking at cash flow, little things like that really help!”

COVID-19 and the measures put in place to stop the spread had a detrimental effect on cafés and coffee shops, and therefore at CNG, we ensured we kept in touch before, during, and after. We kept Slingsby’s up to date with all of the UK government funding and support available to them, as well as encouraging meter reads before closing so the company wasn’t paying for energy it hadn’t used.

“Their attention to detail as a company is very good – before lockdown, they got in touch and suggested providing a meter reading before closing. They kept in contact throughout to ask if I was planning on opening so that made me very aware that they were aware of my business – albeit just a small company!”

At CNG, supporting others where possible has always been important to us. We have not only been able to support Slingsby’s as its supplier but at a local level too.

"We are experiencing the challenges of re-opening and not having the same level of custom as we had pre-lockdown. CNG has been so supportive as our energy supplier but also as a local business supporting another. We have been supplying coffees for employees at CNG, which has been a real life-line to see us through as business begins to pick back up."

Slingsby’s Harrogate

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