CNG receives Feefo Trusted Service Award 2021
9 February 2021
Putting the customer first has, and always will be at the heart of CNG, so we are thrilled to have won the Feefo Trusted Service award, an independent seal of excellence that recognises businesses for delivering exceptional experiences, as rated by real customers.
Created by UK-based customer review system Feefo, Trusted Service is awarded only to businesses that use Feefo to collect genuine reviews and insights. It recognises companies that go way beyond the norm in customer experience and therefore generate great feedback from happy customers. As all reviews are verified as genuine, the accreditation is a true reflection of a business’s commitment to outstanding service.
Only businesses who meet the high standard, that is based on the number of reviews they have collected and their average rating, receive the award. Reviews that enabled CNG to win this award included:
“This company is probably the best utility provider I have dealt with in my 20 years of trading. A personal service provider with real people to sort out real problems.”
“Easy to deal with, easy to get hold of, easy communication with advisor.”
“Always a pleasure to deal with. Unlike most utility suppliers, CNG are always easy to get through to. Always a friendly service. Would thoroughly recommend for business gas.”
“Excellent, patient and knowledgeable.”
“Cannot fault CNG’s customer service whenever I call them, 10/10!”
“Amazing customer service skills, would highly recommend this company.”
Customer Experience Manager, Amy Collins, commented: “Since the beginning, CNG has been dedicated to ensuring the customer is at the heart of everything we do, so we are delighted to have received Feefo’s Trusted Service award. The energy industry is unfortunately plagued with mistrust, and CNG has worked hard over the years to change this poor perception of energy companies and become a trusted supplier. We believe that the customer should always come first, and demonstrate this through transparency, honesty and communication. The award recognises how hard we work to give all our customers the best possible experience, even in a year as tough as 2020.”
If you are a business who is thinking about switching energy suppliers, and are looking for a company you can trust to put you first, get in touch on 01423 502554.