We’re here for you

There are lots of different reasons why you might want to contact us. To make it simple, there is just one form. Complete it and we’ll make sure it goes to the right team straightaway.

Contacting us over the Easter Weekend in an emergency...

If over the bank holiday the network has attended your site after an emergency call out and the gas has been shut off due to a fault on the meter please call the post gas emergency works number 0870 060 0005.

Thank you!

Your feedback

Don’t forget, we thrive on your feedback, good and bad. It’s how we make our service to you the best we can. So if you have any suggestions, please complete and submit the form below.

Making a complaint?

We take complaints very seriously and though we aim to provide you with the very highest level of service we are aware that things can sometimes go wrong. Please click here to find out what you can do in those circumstances and what we will do in response.

Treating Customers Fairly Statement

Our goal is to go to great lengths to make sure that you’re treated fairly.  In fact we are so passionate about it we’ve made “fair” one of values!  Along with open, honest, fun, care, WOW….

Your happiness is crucial to us, that’s why everything we do is dedicated to making you feel valued.  You deserve great customer service, so we have a knowledgeable team of CNG people on hand to answer your questions quickly and give you the help you actually need.

Getting stuff right is at the heart of all we do. We care if we mess up and we understand that you need a quick efficient resolution with no excuses.  We are ready to work with you to put things right and to keep you updated every step of the way. You can find more information here

We will update our Treating Customers Fairly Statement every year.  In the meantime if there is anything you want to get off your chest, get in touch with the team. You can reach us Monday to Thursday 9.00am – 5.30pm, other than a Wednesday where we open at 10.00am, this is for weekly staff training so we can provide you with the best possible service, and Friday 9.00am to 5.00pm on 01423 502 554. If you’d rather drop us a line to service@cngltd.co.uk or if you’re in the area pop in for a Yorkshire cuppa, we are at No.2 Victoria Avenue, Harrogate HG1 1EL.

Smell gas?