We’re here for you

There are lots of different reasons why you might want to contact us. To make it simple, there is just one form. Complete it and we’ll make sure it goes to the right team straightaway.

Getting in touch with CNG

We have closed a little early today (Friday 5th July) for some team bonding at our company away day, but we will be open again from 9am on Monday as usual.

If you can smell gas or think you have a leak please call the gas emergency number on 0800 111 999. If the network has attended your site over the weekend after an emergency call out and the gas has been shut off, please call the post gas emergency works number on 0870 060 0005.

Otherwise, please leave us a message using the form below and we will get back to you as soon as we can.

Thank you!

Your feedback

Don’t forget, we thrive on your feedback, good and bad. It’s how we make our service to you the best we can. So if you have any suggestions, please complete and submit the form below.

Making a complaint?

We take complaints very seriously and though we aim to provide you with the very highest level of service we are aware that things can sometimes go wrong. Please click here to find out what you can do in those circumstances and what we will do in response.

Treating Customers Fairly Statement

Our goal is to go to great lengths to make sure that you’re treated fairly.  In fact we are so passionate about it we’ve made “fair” one of values!  Along with open, honest, fun, care, WOW….

Your happiness is crucial to us, that’s why everything we do is dedicated to making you feel valued.  You deserve great customer service, so we have a knowledgeable team of CNG people on hand to answer your questions quickly and give you the help you actually need.

Getting stuff right is at the heart of all we do. We care if we mess up and we understand that you need a quick efficient resolution with no excuses.  We are ready to work with you to put things right and to keep you updated every step of the way. You can find more information here

We will update our Treating Customers Fairly Statement every year.  In the meantime if there is anything you want to get off your chest, get in touch with the team. You can reach us Monday to Thursday 9.00am – 5.30pm, other than a Wednesday where we open at 10.00am, this is for weekly staff training so we can provide you with the best possible service, and Friday 9.00am to 5.00pm on 01423 502 554. If you’d rather drop us a line to service@cngltd.co.uk or if you’re in the area pop in for a Yorkshire cuppa, we are at No.2 Victoria Avenue, Harrogate HG1 1EL.

Smell gas?