Coronavirus Information and Support

How can we help you?

View our Frequently Asked Questions below

How can we help you?

Direct Debits

I have an existing direct debit payment plan but I’d like to change the amount, how do I do this?

We will be happy to review your payment plan with you based on your current circumstances and gas usage.  We want to help, so please give us a call on 01423 502 554 or email us at to find the best plan for you.

What happens if my Direct Debit doesn’t go through on the 20th?

Don’t worry we will try to take the payment again on the 10th of the following month.  If you do experience any problems with your Direct Debit then please call us on 01423 502 554 or send us an email to and we’ll be happy to help.

I can't afford to pay my bill, what are my options?

We understand that it’s not always plain sailing when you are in business.

If you are experiencing financial difficulties and would like to discuss a short-term payment arrangement, get in touch with us on 01423 524 134 or and let’s talk it through.

I have changed my bank. How do I alter my existing Direct Debit details?

We can update your bank details for you over the phone, just call us on 01423 502 554. If it’s easier for you please download our Direct Debit Mandate Form number and return the form to us in one of the following ways:

By Post:
CNG Energy Ltd
2 Victoria Avenue
North Yorkshire

By Email: Scan your completed form and send it to us at

By Fax: Simply fax us your completed form to 01423 502 556

After receiving my bill, when will funds be taken out of my account?

We will send you your gas bill on the 10th of every month. If you have arranged to pay by Direct Debit, payment will be taken from your account on the 20th of the month.

My business bank account needs two signatories; can I still set the Direct Debit up over the phone?

If a bank account needs two signatories then we need a Direct Debit Mandate Form completing, which will need to be signed by both signatories. You can easily download our Direct Debit Mandate Form or if you prefer we can email, fax or post this to you. Once you have the form please fill in your details, including your reference number and return it to us in one of the following ways:

By Post:
CNG Energy Ltd
2 Victoria Avenue
North Yorkshire

By Email: Scan your completed form and send it to us at

By Fax: Simply fax us your completed form to 01423 502 556

I would like to pay my bill by Direct Debit, how do I set that up?

Because it’s so easy to do the majority of our customers pay by Direct Debit. It’s straightforward, fast and convenient, giving us the ability to offer you the best possible service. We offer a choice of set up options, so choose which is easiest for you:

Call us on 01423 502 554. Please ensure that you have your bank account number and sort code at hand and we can set your Direct Debit up quickly over the phone.


Download our Direct Debit Mandate Form and print it off. Or if you prefer, we can email, fax or post this to you at your request.

It's quick and easy to do, just fill in your details, including your reference number and return to us in one of the following ways:

By Post:
CNG Energy Ltd
2 Victoria Avenue
North Yorkshire

By Email: Scan your completed form and send it to us at
By Fax: Simply fax us your completed form on 01423 502 556


How do I work out my gas bill?

Confused with what’s on your gas bill?

To make life easier, please see our ‘Understanding Your Bill’ Guide.

This gives a full explanation of your bill and provides a detailed example of how to work one out.


The Calorific Value (CV) is a variable factor calculated by the Network and this is an average for the month on each bill.

VAT at the current rate of 20% is added if you use 4397 kWhs or more per month, unless you are exempt from the commercial VAT rate, i.e. you 
are a registered charity. In this case you are required to pay 5%.

Please download our reduced VAT Form (PDF) if you qualify and send it to us at

VAT for some or all of your gas consumption together with Climate Change Levy (CCL).

The government requires you to pay VAT on all of your gas consumption; the rate will depend on how much gas you use on a monthly 
basis. If your monthly consumption falls under 4397 kWhs you are required to pay VAT at 5%.

If your monthly consumption exceeds the threshold set by the government the VAT rate will increase to the standard rate of 20% and 
you will also be liable for CCL.

CCL is currently charged at 0.1930 pence per kWh for consumption of 4397 kWhs or over and is subject to VAT at standard rate. CCL is a 
variable factor (usually revised by the government at the start of each tax year) and can therefore change. You can find out more information 
about CCL at

If you need any further help to work out your bill please give us a call on 01423 502 554 and we will be happy to go through this with you or send us an email to

Can you send my bills and correspondence to a different address?

Yes we can, it’s easy just send us an email to 

Remember to state: your name, the supply address and your reference number; then tell us the address you would like your correspondence and bills sending to.  We will let you know when we have set this up for you.

When do I receive my bill and when is my payment due?

We will bill you for your gas consumption on a monthly basis. You will receive your bill on the 10th of each month; payment terms are ten 
days which means payment is due by the 20th of that month. If you pay by Direct Debit, this will be taken from your nominated bank account on 
the 20th of the month. Your bill typically covers the gas charges for the whole of the previous month although there may be occasions when your bill covers a longer period for example when we have received a meter reading following estimated bills.

How often is my meter read?

If you use less than 293,071kWhs of gas per year, then your meter is read by our Meter Reading Agency every six months.

We are always happy to accept monthly meter readings from you. This means we will bill you accurately each month, otherwise we will send you
estimated bills.You can give us your reading between the 25th of the month to the 1st of the following month via our Customer Area or by email or if you prefer to talk to us give us a call on 01423 502554.

If you use more than 293,071kWhs of gas each year our meter reading agency will arrange to read your meter every month.

I have just moved to CNG, however the meter reading and serial number showing on my bill does not match what is on my meter?

It is possible that a meter exchange has taken place and the National Grid has not been updated with the new details.  Please check if there is a yellow sticker on your meter, as this will have details of the exchange.  Please contact us and we will be happy to check this for you, send us an email to or call us on 01423 502 554.

If there is no yellow sticker and the meter has not been exchanged, we may have taken the supply incorrectly, so it is important that you contact us as soon as possible.

The reading on my bill is over estimated, can you send me a new bill to my actual reading?

You can make estimated bills a thing of the past by giving us your meter reading between the 25th of the month and 
the 3rd of the following month.

You can give us your reading on our website via our Customer Area or by email to If you prefer to talk to someone in person call us on 01423 502 554.

We can even send you a SMS text reminder! Please just get in touch and we will set this up for you. 

If you do miss these dates, submit your meter reading before the 14th of the month, we will then send a new bill. You may be interested in having an Automated Meter Reading Device fitted to your meter please visit Automated Meter Readings for further information.

I've just transferred to CNG and have received a final bill from my previous supplier, but the reading does not match my meter, what should I do?

This could be a problem with your ‘change of supply’ reading.  Please send us your up to date meter reading and any other historic readings 
you may have to

We will then contact your previous supplier and agree a new ‘change of supply reading’ based on your readings.  As we have to rely on your previous supplier responding to us we cannot give exact timescales as to when this will be resolved; however, we will do our best to complete it as quickly as possible for you.

I've just transferred to CNG and received my first bill but my previous supplier is still sending me bills, why is this?

This sounds as though it may be your final bill from your previous supplier. Check the final read on their bill, this should match the opening read on our bill. If they don’t, call your previous supplier to confirm that National Grid has notified them that your gas supply has transferred to us.

I would like to pay the same amount each month to help spread my energy costs, how do I do this?

This is a great way to help you budget and spread the cost of your gas over the year.  We will look at how much gas you have used in the past and work out a monthly payment amount for you.  We may need to have some recorded readings on your account first.

If you’re interested give us a call on 01423 502 554 or email us at

I am not using any gas, so why am I still receiving bills?

We may not know that you are not using gas, which means we will be estimating your usage and sending you bills.

Please call us on 01423 502 554 with your current meter reading. We can then talk about your options if you do not intend to use gas. If you are not using gas for sometime then we will only bill you for the appropriate fixed charges (standing charges).*

Download our Standing Charges Form. Please return this to

*Fixed charges are passed on to you through us from the National Grid and will apply as long as you have a gas meter and have the facility to
use gas.  If you do not intend to use gas at your premises for the foreseeable future, please contact us to arrange a quote for removal of your meter and the termination of your supply.  Once your meter is removed you will no longer be liable for any fixed charges

Change of occupancy

I am the leaseholder of a property and want to sublet the property to somebody else can I do this?

We do not generally accept sublets, as we can only bill the person legally responsible for a property. However, we can accept a sublet if 
you hold a long-term lease from the freeholder.  By long-term lease we mean one that is for 25 years or more. 

We would require a copy of the leasehold agreement.  If there is no long-term leasehold agreement we would require you to provide written permission from the freeholder confirming you have permission to sublet the property.

Once I have moved out of a property, how quickly will I receive my final bill?

We aim to update our records within one week of you letting us know that you have moved out. Once the change of tenancy is completed you will receive your final bill within two weeks. If you leave your contact details with us we will always contact you if we have any problems.

I am moving into a property that you currently supply. What details do you need from me to transfer the account into my name?

If you are taking over a property as a new tenant, owner or a landlord we want to makes things as simple as possible for you, please provide us with the following information:

  • Lease agreement/ ownership documents
  • Solicitors letter where applicable
  • Name and contact number of the landlords (or whoever manages the property on the landlords behalf) where applicable
  • A meter read

Please send an email to our Business Movers team or if you prefer to talk to us call us on 01423 502 554 and we’ll be delighted to help you. We may need further information from you; if we do we’ll let you know when you contact us.

I am moving out of a property that you supply, what details do you need from me?

new tenant or owner quickly and accurately.

  • Final meter reading
  • Forwarding address
  • New tenant details
  • Landlord details
  • The date you moved out

Please give us a call on 01423 502 554 or email our Business Movers team and they’ll be happy to help. There are occasions when we may need further details from you but we will let you know when you get in touch with us.

Don’t forget we can give you a competitive quote for your new property!

Credit control

I have received a letter advising that my account is in arrears and my meter may be removed. I want to make a payment and discuss my account. What do I need to do?

We are here to help, so please make sure you contact our Credit Control team today on 01423 524 134 or  We can talk through your options and work with you to help manage your account.

Please speak to us today as there is usually a solution.

You have removed my meter and I would like to be re-connected, what do I need to do?

If there is an outstanding bill on your account please contact our Credit Control team on 01423 524 134 or to make payment, we can then discuss your options for installing a new meter.

If you have just moved in to the property we need to see confirmation of your ownership or lease.  We can then talk about fitting a meter for you.  You may find our Change of Tenancy FAQ’s useful.

What are your payment terms?

Our payment terms are 10 days from receipt of bill. You will receive your bill on the 10th of the month; this means your payment is due by the 20th of the month.

I can't afford to pay my bill, what are my options?

We understand that it’s not always plain sailing when you are in business.

If you are experiencing financial difficulties and would like to discuss a short-term payment arrangement, get in touch with us on 01423 524 134 or and let’s talk it through.

I have received a reminder letter showing an outstanding amount; however, I have recently made payment, what’s happening?

Sometimes there may be a ‘cross-over’ period between letters being issued and payments being received.

If you call our Credit Control team on 01423 524 134 we will be happy to check that your payment has reached us and has been allocated to your account.

Sales, quotations and contracts

What are your Out Of Contract and Deemed Rates?

An Out of Contract rate is the rate charged for services where the customer terminates their contract with CNG and no new arrangement has been agreed with a new supplier or CNG.

A Deemed Rate is the rate charged when a customer moves into premises where CNG already supplies the services, and no formal contract has been entered into between the customer and CNG. 

Please click here to view CNG's current Out of Contract and Deemed Rates.

You have sent me a letter advising my current supplier is objecting to CNG transferring my gas supply - what do I need to do?

In this case you will need to speak to your current supplier to find out why they are objecting and inform us of the reason. Once you have spoken to them call one of our team on 01423 502 554 to update them with what you have been told or send us an email to We are here to help things go as smoothly as possible for you.

I've received a welcome letter from you but I don’t remember agreeing a contract, please let me know what’s happened.

You may have agreed your contract verbally over the telephone or in writing with us. If you wish to request a copy of your contract, discuss a contract or the reason for us contacting you, then please call us on 01423 502 554 we will be more than happy to look in to this for you.

I've just signed my contract with you, when will it go live?

If your contract is to start with CNG as soon as possible then it will take at least 14 calendar days to transfer your gas supply from your current supplier.  Although in some cases this may take longer.

Delays can be due to your current supplier raising an objection in which we will write to you to let you know and advise you what to do next.

If your contract has a specified start date in the future we will aim to get your gas supply transferred to us on that date. We will always keep you updated if there are any issues with your transfer to our supply.

What different types of contracts do you offer?

We like to be as flexible as possible to suit your needs. We can provide both fixed and variable contracts, together with a range of different contract lengths.  Please contact our Sales team on 01423 502 554 to talk through what you’re looking for.

What happens if I do not terminate my contract?

We will write to you 120 days prior to your contract end date, the letter reminds you of the date you need to send your termination notice by.

It also tells you that if for whatever reason you decide not to submit a termination notice to us, we will automatically extend your contract for 12 months at the rates stated in your renewal letter.

I have terminated my contract. Can you provide me with a renewal price?

Most certainly, we would love to give you a competitive price based on your current business needs. We feel together with our hallmark hassle free, high quality service this will be a winning deal for you.  Please provide us with your account details and any changes you feel are relevant to your consumption and we will come back to you within 24 hours.  You can e-mail or talk to the team on 01423 502 554.

What is my contract end date?

If you are unsure of your contract end date give us a call on 01423 502 554 one of our advisors will happily look at this for you, they can also arrange for one of Sales Team to contact you with a competitive renewal price.

If it’s more convenient for you then send us an email to stating your name, business name, business address and your reference number.

Please remember if you are not the person named on the account we need a Letter of Authority (LOA) which gives you permission to receive this information.

Can I get a quote for my home gas supply?

Sadly no….  We would love to quote you for your domestic gas supply; however, we are only licensed to supply business users.

How much notice do I need to give to terminate my contract?

We will write to you 60 days before your contract is due to end. If you wish to terminate your contract with us you must let us know at least 30 days before your contract is due to expire.

All termination notices must be in writing; you can send your termination notice to us by email, post or fax:

Email it:

Post it:
CNG Energy ltd
2 Victoria Avenue 
North Yorkshire 

Fax it: 01423 502 556

If you wish to post your termination notice, we recommend using Recorded Delivery.

We will send you confirmation that your termination has been accepted; if for any reason we cannot accept your termination notice we will let you know the reason why.  If you want to talk to us about termination notices please call us on 01423 502 554.

I would like a quote for my business gas supply, what do I do?

It’s easy to do, just fill out our “Get A Quote form”, or send us an email to If you would prefer to talk to us, please call our Sales Team on 01423 502 554.

Please have the following details at hand;

  • Your business name
  • Business address including post code,
  • The date you would like your gas contract to start with CNG
  • If you know it your Meter Point Reference number.

We will then get in touch within 24 hours offering you a great price combined with an excellent level of service.

Energy Connections and Emergencies

I can smell gas, what should I do?

Call the National Grid’s emergency telephone line on 0800 111 999

In the event of a suspected gas leak, think quickly and act carefully

Take the following safety precautions in the area around the suspected leak:

  • Do not smoke or use any kind of naked flame
  • Do not turn on any electrical appliances
  • Ventilate the area; open doors and windows
  • Turn off your gas supply at its source
  • Check and turn off all gas appliances

If out of hours and the network has attended your site after an emergency call out and the gas has been shut off due to a fault on the meter please call the post gas emergency works number 0870 060 0005.

I would like to know more about your Automated Meter Reading (AMR) unit, what are the main benefits and the cost?

As the name suggests our AMR Device allows for automatic meter reading.This will be of great benefit to you as you will no longer receive estimated bills, you can also log on to our online portal meaning you can view your historic energy usage monitored by half hourlyreadings. The cost of the AMR device is £75.00 plus VAT. To find out more information check out our AMR page.

I am having problems with low pressure, what do I do?

Call 0800 111 999 immediately, as this may indicate a leak.

If the problem persists we recommend you arrange for a Gas Safe Engineer to test your appliances.

How do I get a quote for a new gas service/meter installation?

CNG are experts in this area and would love to help make this as stress free as possible for you!

Please see our energy connections page for further information, or please feel free to talk to one of our team on 01423 502 554 or email us with your queries at

I think my meter is faulty, what should I do?

Please call us on 01423 502 554 as soon as possible or email us at

My meter doesn't seem big enough for my needs, what should I do?

Please check out our Energy Connections page this gives further information or if you’d prefer to talk to us, you can call our experienced Energy Connections team on 01423 502 554.
You can also email us with your queries at


What is a SMART Meter?

What is a SMART Meter?
SMART meters are the new generation of gas and electricity meters.

What do SMART meters do?
A SMART meter measures how much gas and electricity you use. You shouldn’t have to take any meter readings manually, however, if you could just check every so often your readings match with ours that would be great.

How do SMART meters work?
SMART Meters work in the same way as other wireless systems like car remote keys or TVs, using radio waves. Though it is a wireless system, you don’t need Wi-Fi for it to work, and it won’t use your Wi-Fi if you do have it.
I already have a SMART meter – do I need a new one? As part of the UK SMART meter rollout, SMART meters must comply with technical specifications that will enable you to switch energy supplier. However, this is not always the case and your current meter may not meet these specifications. Please check with your energy supplier to see if your meters comply with "SMART Metering Equipment Technical Specifications" (SMETS). If they do not meet these standards, then you'll be able to ask your supplier for more information about how you can get your SMART meters installed.

What is the difference between a SMETS1 and SMETS2?
First generation SMART Meters (SMETS1) are only compatible with the installing suppliers systems. Therefore, if you switch to a new supplier you will have to go back to submitting your meter readings. Second Generation SMART Meters (SMETS2) run through a central communications network (DCC) and are therefore compatible with most suppliers.

The Government’s plan is to remotely upgrade SMETS1 meters to bring them into line with SMETS2, so everyone will keep their smart features no matter how many times they switch supplier.

How accurate are SMART meters?
SMART meters are as accurate as traditional meters. By law, all SMART meters have to be certified by the Office for Product Safety & Standards to prove their accuracy, but if you do think there's a fault, you can report it to your energy supplier in the same way you do now.

What are the benefits for me?
SMART meters mean accurate bills, so you can be confident that you're only paying for what you've actually used, rather than overpaying, as you sometimes do with estimates. SMART metering paves the way towards a more energy efficient future and will enable a more efficient, greener, SMARTer energy system.

Access to my meter is not always easy. Will SMART meters help?
Yes, SMART meters will send accurate meter readings to us, so no more estimated bills or manual meter readings. We may contact you every so often, or ask you to check that your readings match with ours.

Do I need a broadband connection to use a SMART meter?
No. SMART meters use an entirely separate, bespoke wireless system. You don’t need Wi-Fi for it to work and it won’t use your Wi-Fi if you have it.

Does having a SMART meter make it easier to switch between payment modes (e.g. direct debit or prepay)?
Yes. New SMART meters can operate and switch between modes, without an installer having to visit your house and change the meter. However, CNG will only operate SMART Meters in credit mode.

Does a SMART meter mean my energy can be cut off more easily?
No. You’re protected by strict regulations against your energy supplier switching off or disconnecting your gas or electricity supply. This protection remains as strong with SMART meters as it is with traditional meters.

Will my SMART meter interfere with other devices?
No. There is specific legislation in place to prevent interference. SMART meters have been specifically designed to not interfere with other products.

Will I still be sent energy bills?
Yes. You will still receive regular energy bills in the same way you do now, but now they'll be accurate.

What are the standards that SMART meters have to meet?
SMART meters are covered by strict UK and EU product safety laws. These ensure that SMART meters all have the same high quality and safety standards, regardless of your energy supplier.

What health and safety tests have been carried out on SMART meters?
The SMART meters used in Britain have undergone one of the most rigorous safety testing regimes in the world and exceed every UK and EU safety standard.

How secure are SMART meters?
The SMART meter system is very secure and SMART meters are not dangerous. Security has been at the heart of the whole SMART meter rollout programme from its very inception, and the system has been specifically designed to prevent hacking. SMART meters do not use the Internet, and they have their own closed, dedicated communications system. SMART meters have been designed with top cyber security experts, including the government and GCHQ, to ensure that security best practice has been incorporated at every stage.

What data do SMART meters store?

Your SMART meter has information about how much gas and electricity you’ve used, but doesn’t store other personal information that could identify you, such as your name, address or bank account. All this information about your energy use is strongly protected. The law, which is explained in the Energy UK Data guide for SMART meters, puts strict controls on:

  • Your data
  • Who can access it
  • How you choose to share it

It’s your data – you choose what you want to do with it and you can change your mind about how much you share, and how often, at any time.

Eligibility for SMART meter
My business is in rented premises. Can I still get a SMART meter?
Yes. If you pay your gas and/or electricity bills and they're addressed to you rather than your landlord, you don't need your landlord's permission to get a SMART meter. However, we do recommend that you inform them first so that they are aware you’re planning to get one. If your landlord pays the bills, you should ask them to contact your supplier to arrange a SMART meter installation for you.

I'm a landlord. Who decides whether to get a SMART meter?
Whoever pays the gas and electricity bills can ask for a SMART meter to be fitted. If you get the bills addressed to you, then you can ask for a SMART meter to be installed in your tenanted property.

Can I still get a SMART meter if my business has poor mobile signal?
SMART meters being installed now are currently reliant on mobile phone technology, so speak to your supplier who will be able to advise you on whether they have coverage in your area. The national communications network for SMART meters is currently being built and will not rely on mobile phone coverage.

What happens once I've said yes to a SMART meter?
Once you’ve booked a time and date, a trained installer will come round to your home at the agreed time to fit your SMART meter.

Will the person who installs my smart meter be qualified? There are strict rules for the installers who come and fit your smart meters. All installers are formally qualified and have to meet specific national standards. These standards are set out in the Smart Meter Installation Code of Practice, which all energy suppliers have to comply with, and are regulated by Ofgem.

What happens to my old meter after it has been replaced with a SMART meter?
Each energy supplier has their own plan for the safe recycling or disposal of traditional meters.
How do I prepare for installation?
CNG will be working in partnership with our chosen Meter Asset Manager (MAM), they will on CNG’s behalf:

  • Contact you and arrange a time and date that suits you
    Tell you what to expect, how long it will take and if there's anything special you need to do

You'll need to:

  • Provide the best point of contact, or the person in charge on the day
  • Be at the premises to let the installer in
  • Make sure the installer can get to your current meter – so, if it's in the cupboard under the stairs, make sure it can be accessed easily
  • Ensure any other objects are kept out of the way

If it’s going to be a struggle to clear in front of your meters, let the Meter Asset Manager (MAM) know when they book the installation.

Do I have to be at the premises during the installation?
Yes. Alternatively, if you can't be there yourself, a nominated responsible point of contact needs to be, to let the installer in.

How long does installation take and what should I expect?
The installation is very similar to a standard meter installation and is carried out by a fully trained installer. The installation should take up to 2 hours but you can confirm this with the installer. While the meter is being replaced, your gas/and or electricity may need to be switched off for approximately 30 minutes each – this is normal practice.

Once the new meter is in place, the installer will show you how to use your new SMART metering system. The installer will also provide energy efficiency advice and do a safety check of all your gas appliances if you have a gas SMART meter installed. Once they're done, they'll take away your old meters.

Where will my new meter be installed?
Typically, your new SMART meter go exactly where your traditional gas meters was. If they need to be fitted elsewhere, your SMART meter installer will ask you first.

What will the installer do during my SMART meter installation?
The installer will:

  • Show you a photo ID card before they start
  • Explain what your SMART meter system does and how to use it
  • Check it’s all working properly
  • Answer any questions you have
  • Tell you where you can find more help and information
  • Offer energy efficiency advice

What should I do if I have a problem getting my SMART meter installed?
Your SMART meter will be installed by your energy supplier. If you have any problems with your installation, please contact us on 01423 502 554.

Can I arrange installation outside of working hours?
Our partnered Meter Asset Manager (MAM) will work with you to find a time that’s convenient for you both; please speak with them to find out what is available and works best.

What is Egress?

Here at CNG, we use Egress to securely send and receive information by email - this is just one of the ways we’re committed to keeping your data safe!

 Encrypted Emails

If you receive an Egress email from CNG it will let you know that an encrypted email has been sent and then direct you to Egress to login to read it.  

To enable you to read or send an encrypted email you will need to set up a free Egress account via the link below. However, if you are already an Egress user, you can now send and receive encrypted information or large files with CNG.

New to Egress

Sign up for a free Egress account.

As CNG are subscribers to Egress, the good news is that you are able to send secure emails directly to us as well. Log in to your Egress account to start the process.

User Guides

In order to make your experience with Egress as simple as possible, there are a number of handy guides.

Recipient Guide

Quick Start Guide

Requesting Access to a Secure Email

Problems using Egress

If for some reason you encounter any problems when using Egress, then please visit the support centre. .

The support centre has information about how to use Egress Switch, including tutorials,FAQs, and the ability to add a support ticket.

You can also email Egress support at however If you would rather speak to a member of their support team, call Egress Europe (UK) on +44 (0)844 8000 173* (option 1).

*Calls are charged at 5p per minute.

If you need to download one of the following forms, you can do so here...

CNG Energy Direct Debit Mandate
CNG Electricity Direct Debit Mandate
Reduced VAT form
Group Reduced VAT form
Standing Charges form

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