Meet our people
Find out what CNG people like about working here
At CNG we look for individuals who strive for excellence and are prepared to stand out from the crowd, if this sounds like you then we want to hear from you. We are always looking for people with a 'can do attitude' and with an aptitude for providing the highest standard of customer care.
At the moment there are opportunities in our Operational teams, where good analytical skills will come in very handy aswell as an eye for detail, especially when it comes to data. Being proactive and forward-thinking is also a must, as you help the teams make existing processes even more efficient. A proven record in customer service is desirable, so you can support the team in its aim to provide the service our customers deserve at the start of their CNG journey.
There are is also a vacancy in our Credit Control team, where you'll also need a proven record in customer service and fantatsic communication skills to assist our customers with those tricky queries, making the idea of a gas supplier a little less scary!
We would love to hear from you if you have the Customer Service skills to delight and WOW! our customers, in this fast paced working environment. Examples of the day to day tasks of the roles include the following..
- Front-end customer service; Communicating effectively with customers, agents and brokers including Incoming calls, Outbound calls, Emails, Fax and Live chat
- Using bespoke IT systems to; Resolve agent and customer queries, Problem solving to identify and resolve issues on customer account
- Communicating and working with other suppliers
Successful candidates must have;
- An excellent telephone manner
- Passion to delight customers and deliver excellent Customer Service
- Initiative to work independently whilst being part of a team
Minimum requirements; Maths and English GCSE Grade C and above, or equivalent.
Send your CV in with a covering letter and let us know what you would bring to a customer service role and what makes you the perfect fit for CNG.
“CNG became my family nearly seven years ago now. After working in other companies it’s easy to say CNG truly is unique and an amazing place to work. We have a family oriented culture; we support, appreciate, and care for each other always. I began my career at CNG working in Admin Support; CNG gave me various opportunities over the years to gain experience within different teams which lead to becoming a Team Leader.”
“When I joined CNG, the first thing I noticed was how welcoming everyone was. You could be forgiven for thinking a company as successful would be more corporate, and while the professionalism is here, the welcome is much warmer than anywhere else I have experienced.
Despite consistent growth over the last three years spent here, the same honest, open-door policy applies. I can’t imagine there are many multi-million pound companies where the Managing Director still personally hands every employee their pay slip.
One of the most impressive things about CNG is the opportunity for further growth and development. I have benefited from this directly, having moved into a new team moving to the Trading team and creating a thorough Personal Development Plan.”
“I love working at CNG because they don’t just say they are a people business they demonstrate it by thinking about staff first with every decision taken. We are made to feel included and truly appreciated throughout every success they enjoy. They recognise that their staff ARE the business and so invest in us accordingly.
As an example when staff members need support the attitude of the directors is ‘how can we help’ and they will often go to great lengths to do so. Through this they gain loyalty that sees an exceptionally low staff turnover which I believe is the key to our success.
The values are real and lived every day and ensuring we live by them is always put before profit. I wouldn't want to work anywhere else.”