We're different. And it shows in the service given to our customers. We enjoy ourselves. We work hard because we want to. We care about each other and we care about being better at what we do. We strive for honesty, openness and fairness in everything we turn our hands to.
Here at CNG we have a simple plan, give people the power. This means providing flexibility, control and transparency. For our 50,000 + customers this means great accessible customer service. And from our people’s point of view, this means working in an environment that radiates our values of Open, Honest, Fair. Care, Fun and WOW!
We are different. We strive to show our people the same service that our customers want, deserve and receive. To support that mission, we’re looking for a motivated, passionate HR Advisor to join our team for a period of 12 months (maternity cover). The HR team cover a variety of different roles and wear many hats including; values champion, people advocate and change agent. With responsibilities such as recruitment, on-boarding, and employee engagement, this is a rather exciting opportunity for a self-motivated individual with an abundance of initiative to join this exciting, friendly HR team.
The successful candidate will create amazing working relationships with many key stakeholders across the business; you will work with them to provide advice and coaching on all employee relations matters, showing care and fair in all that you do. Helping to educate and guide people managers is high on the agenda, as we have grown the business substantially within the last few years. Enthusiasm and influencing skills are required as you modify your style to suit a team of people managers with varying experience.
You’ll be required to guide and empower managers in a variety of situations; on areas such as policy and process, whilst always considering our values, best practice and employment law. Capturing data and ensuring you are GDPR compliant at all times is imperative, as you will be creating case notes and using the CNG HR System. During your time here you will be encouraged to lead on HR projects and highlight process improvements and be fully engaged within the CNG journey.
To be successful within the role the following skills and knowledge will be required;
- CIPD qualified to a minimum of level 5
- Good knowledge of employment law and best practice
- Ability to communicate and create great relationships at all levels
- Team Player
- Ability to prioritise own work loads and make decisions independently
Applicants to send their CV and cover letter to recruitment@cngltd.co.uk let us know how you think you can wow our people and what you can bring to the HR team.
Deadline: Monday 25th March, 5pm
Customer Services at CNG is a big business with a variety of customers, queries, and tasks every day. The teams work across the business to resolve customer queries to the highest possible standard. Successful candidates will join this growing business and will ensure we deliver the service our customers want and deserve!
Day to day tasks include;
- Front-end Customer Service; Communicating effectively with customers, agents and brokers including; Incoming calls, Outbound calls, Emails, Fax and Live chat
- Using bespoke IT systems
- Problem solving
- Manage adhoc queries and enquiries
To be a part of the team you must have;
- An excellent phone manner
- Passion to delight customers and deliver excellent service
- IT Skills
- Experience in customer service or administration is valuable, although not essential as full training is provided at CNG
- Excellent communication skills to all stakeholders
Minimum requirements: Maths/ English GCSE Grade C and above or equivalent.
No agencies, thank you.
“CNG became my family nearly seven years ago now. After working in other companies it’s easy to say CNG truly is unique and an amazing place to work. We have a family oriented culture; we support, appreciate, and care for each other always. I began my career at CNG working in Admin Support; CNG gave me various opportunities over the years to gain experience within different teams which lead to becoming a Team Leader.”
“When I joined CNG, the first thing I noticed was how welcoming everyone was. You could be forgiven for thinking a company as successful would be more corporate, and while the professionalism is here, the welcome is much warmer than anywhere else I have experienced.
Despite consistent growth over the last three years spent here, the same honest, open-door policy applies. I can’t imagine there are many multi-million pound companies where the Managing Director still personally hands every employee their pay slip.
One of the most impressive things about CNG is the opportunity for further growth and development. I have benefited from this directly, having moved into a new team moving to the Trading team and creating a thorough Personal Development Plan.”
“I love working at CNG because they don’t just say they are a people business they demonstrate it by thinking about staff first with every decision taken. We are made to feel included and truly appreciated throughout every success they enjoy. They recognise that their staff ARE the business and so invest in us accordingly.
As an example when staff members need support the attitude of the directors is ‘how can we help’ and they will often go to great lengths to do so. Through this they gain loyalty that sees an exceptionally low staff turnover which I believe is the key to our success.
The values are real and lived every day and ensuring we live by them is always put before profit. I wouldn't want to work anywhere else.”
