Coronavirus Information and Support


If you are having to close your business...

As the UK heads into another nationwide lockdown, we are aware that many businesses will once again be closing their doors in line with Government guidelines for all non-essential businesses to shut temporarily to slow the spread of the Coronavirus.

At CNG we would like to reassure you that we are remaining operational, with our staff working from home, and our Customer Service team will be on hand to support with any queries you may have regarding your account.   

If you are having to close your business, please follow the below steps to help us keep your account up-to-date and support you as best as we can. 

  1. Get in touch with us on 01423 502554 or email to let us know that you will be closing so we can discuss your options
  2. Provide us with an up-to-date meter reading taken on, or as close as possible to, the date that you shut. This can be submitted online here, via email to or over the phone on 01423 502554
  3. If you will be unable to access the property during lockdown, please confirm an alternative forwarding address and ensure we have an accurate email address so we can send you any necessary updates regarding your account
  4. If you currently pay by Direct Debit please do not cancel this. Get in touch and speak to us if you’re concerned about making payment or what will happen if you’re closing. If you do not pay via Direct Debit we would recommend clearing any previous outstanding balances against your account before you close, if you’re able to. You can pay online here or call 01423 502554 to make a payment.


CBILS application support

At CNG we are committed to helping customers power through the Coronavirus crisis, and have partnered with Think Business Finance to offer support with applications for the Coronavirus Business Interruption Loan Scheme (CBILS) which ends 31st March. Think will check your eligibility, package your application, ensuring it is formatted as the lender requires and that all supporting documentation is present.

To check your eligibility and how much you could borrow click here to visit the Think Business Finance website. 

Help available to you

Funding and support for businesses...

Coronavirus Job Retention Scheme 

The Coronavirus Job Retention Scheme has been extended until 31st April, with employees receiving 80% of their current salary for hours not worked, up to a maximum of £2,500.

The Job Support Scheme, which was due to start on 1 November 2020, has been postponed.

Deferring of VAT and Tax payments 

The VAT payment deferral period ended on 30 June 2020. 

Any VAT payments deferred between 20 March and 30 June should be paid in full on or before 31 March 2021. You can make additional payments with subsequent returns.

Sick Pay 

In response to those having to self-isolate, the Government introduced a statutory sick pay scheme.

Employers can claim back up to 2 weeks of SSP if:

  • you have already paid your employee’s sick pay 
  • you’re claiming for an employee who’s eligible for sick pay due to Coronavirus
  • you have a PAYE payroll scheme that was created and started on or before 28 February 2020
  • you had fewer than 250 employees on 28 February 2020 across all your PAYE payroll schemes

Business rates holiday for retail, hospitality and leisure businesses 

A business rates holiday for retail, hospitality and leisure businesses in England for the 2020 to 2021 tax year. Your Local Authority will be responsible for applying this.

Coronavirus Future Fund

Coronavirus Future Fund will issue convertible loans between £125,000 to £5 million to innovative companies facing financing difficulties due to Coronavirus.

Coronavirus Bounce Back Loan Scheme

The Bounce Back Loan Scheme (BBLS) enables smaller businesses to access finance more quickly during the Coronavirus outbreak. The scheme helps small and medium-sized businesses to borrow between £2,000 and up to 25% of their turnover. The maximum loan available is £50,000.

The government guarantees 100% of the loan and there won’t be any fees or interest to pay for the first 12 months. After 12 months the interest rate will be 2.5% a year.

The Local Restrictions Support Grant - Closed

The Local Restrictions Support Grant (LRSG) supports businesses that were open as usual, providing services in person to customers from their business premises, but were forced to close between 5 November and 2 December 2020 due to the national restrictions  . 

Businesses that have been required to close due to national restrictions imposed by government as of 5 January 2021 may be eligible for a one-off grant of up to £9,0000.

The Local Restrictions Support Grant - Open

Businesses that have not had to close but which have been severely impacted due to local Tier 2 or Tier 3 restrictions may be eligible for LRSG (Open).

Eligible businesses may be entitled to a cash grant from their local council for each 14 day period under local restrictions.

Additional Restrictions Grant

The Additional Restrictions Grant (ARG) provides local councils with grant funding to support closed businesses that do not directly pay business rates as well as businesses that do not have to close but which are impacted. In addition, larger grants can be given than those made through LRSG (Closed).

Local councils can determine which businesses to target and determine the amount of funding from the ARG.

Christmas support for wet-led pubs

The Christmas Support Payment for wet-led pubs supports pubs that predominantly serve alcohol rather than provide food and have been severely impacted over the festive season due to temporary local restrictions.

Eligible businesses may be entitled to a one-off cash grant of £1,000 from their local council in areas under Tier 2 or Tier 3 local restrictions.

Click here for more.

New lockdown grant 

A one-off top up grant for retail, hospitality and leisure businesses worth up to £9,000 per property to help businesses through to the Spring.

Discretionary fund 

A further £594 million discretionary fund also made available to support other impacted businesses

Many small businesses who were refused insurance pay outs when claiming on business interruption insurance policies caused by the first national lockdown may be able to recoup losses due to a new ruling set out by Supreme Court.  A review of policy wordings were tested in court and potentially affects around 370,000 UK businesses.

If you made claims that were unsuccessful or still in dispute, you may be eligible for compensation under the new ruling which provides guidance on over 700 policies.

You are not alone

Did you know there are different networks you can become a member of that offer help and advice to businesses?

The Federation of Small Businesses

The Federation of Small Businesses offer members a wide range of vital business services including advice, financial expertise, support and a powerful voice heard in government.

Throughout the COVID-19 outbreak, they have a free dedicated area offering advice and guidance for small businesses and the self-employed. With regular news updates, webinars and recommendations on how to manage during these difficult times.


British Chamber of Commerce

Joining your local Chamber gives you access to a range of business services including cost savings and business advice.

There is a free hub on their website with advice on dealing with the effects that the Coronavirus may have on your business, funding support available to you and crisis management plans.

There is also a team on hand to answer any questions and queries you may have.


Business Support Helpline

You can contact the government’s business support line for free advice on 0300 456 3565, Monday to Friday, 9am - 6pm


HMRC helpline

If you are concerned about paying your tax due to coronavirus, please call HMRC 's helpline for advice on

Tel: 0800 0159 559.

Connections and Metering

We are working with our partner companies to carry out site visits, installations and connection work, ensuring that the Health and Safety of our customers, staff and partners is the main priority and all necessary distancing practices are being observed. 

For the moment we are operating business as usual, but if you do have any queries or concerns about connections and metering, or would like to cancel a planned in visit please contact  

Business As Usual

We want to reassure all CNG customers that whilst we are operating a remote workforce, we are doing all we can to ensure business as usual. Our team are on hand to answer your queries, or you can email and we will get back to you as soon as we can. You can find our COVID-19 Risk Assessment document here

We are in this together and will be keeping abreast of any latest developments and posting updates on this page, our blog section, and via our LinkedIn and Twitter pages.