Help and support

Our help centre answers your most frequently asked questions. However, if you can't find what you're looking for, speak to a member of our team via our live chat feature.

Payments & Billing

Payments & Billing

Check out our FAQs below on payments and bills to find answers to all of your questions.

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Change of occupancy

Change of occupancy

Check out our FAQs below on moving premises to find answers to all of your questions.

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Energy connections and emergencies

Energy connections and emergencies

Check out our FAQs below on energy connections and emergencies to find answers to all of your questions.

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Manage your account

Manage your account

Check out our FAQs below on managing your accounts. If you can't find an answer to your questions, please use our live chat to speak to a member of our team.

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Policies and documents

Policies and documents

If you need to download one of the following forms, you can do so here...

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Sales contracts and pricing

Sales contracts and pricing

Check out our FAQs below on sales contracts and pricing to find answers to all of your questions.

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Coronavirus

Coronavirus

We would like to reassure you that we are remaining operational, with our staff working from home, and our Customer Service team will be on hand to support with any queries you may have regarding your account.

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Complaints

Complaints

We take complaints very seriously and although we aim to provide you with the very highest level of service.

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Contact us

Contact us

If you can't find the answer to your questions within our help centre, our team are on hand to help with any queries you have.

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Can't find an answer to your query?

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Energy supply

Energy supply

No matter your business size, we can support you with your business energy needs.

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Customers

Customers

Whether making a payment, submitting a meter reading, moving premises or request a copy invoice, you can do it all online here.

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