Energy connections and emergencies

Check out our FAQs below on energy connections and emergencies. If you can't find an answer to your questions, please use our live chat to speak to a member of our team.

Emergencies

Please call us on 01423 502554 as soon as possible or email us at energyconnections@cngltd.co.uk and we can take some more information and advise you what to do next.

Call the National Grid’s Emergency line on 0800 111 999 immediately, as this may indicate a leak.

If the problem persists we recommend you arrange for a Gas Safe Engineer to test your appliances.

If it is out of hours and the network has attended your site after an emergency call out and the gas has been shut off due to a fault on the meter please call the post gas emergency works number: 0870 060 0005

Call the National Grid’s emergency telephone line on 0800 111 999

In the event of a suspected gas leak, think quickly and act carefully

Take the following safety precautions in the area around the suspected leak:

  • Do not smoke or use any kind of naked flame
  • Do not turn on any electrical appliances
  • Ventilate the area; open doors and windows
  • Turn off your gas supply at its source
  • Check and turn off all gas appliances

Energy connections

CNG are experts in this area and would love to help make this as stress free as possible for you! Give our team a call on 01423 502554 and we can chat through your requirements and advise on next steps, or if you’d prefer you can email us on energyconnections@cngltd.co.uk

CNG are experts in this area and would love to help make this as stress free as possible for you!

Please give us a call on 01423 502554 and we can chat through your requirements and advise on next steps, or if you’d prefer you can email the team at energyconnections@cngltd.co.uk

If there is an outstanding bill on your account please contact our Credit Control team on 01423 524 134 or collections@cngltd.co.uk to make payment, we can then discuss your options for installing a new meter.

If you have just moved in to the property we need to see confirmation of your ownership or lease, and we can then talk about fitting a meter for you.

Our Energy Connections department can help with changing your meter to ensure it is suitable for your business needs.

Give us a call on 01423 502554 and we can talk through your requirements, or if you’d prefer you can email the team with your queries at energyconnections@cngltd.co.uk

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