Manage your account

Check out our FAQs below on managing your accounts. If you can't find an answer to your questions, please use our live chat to speak to a member of our team.

Payments

Here at CNG, we use Egress to securely send and receive information by email – this is just one of the ways we’re committed to keeping your data safe!

Encrypted Emails

If you receive an Egress email from CNG it will let you know that an encrypted email has been sent and then direct you to Egress to login to read it.

To enable you to read or send an encrypted email you will need to set up a free Egress account via the link below. However, if you are already an Egress user, you can now send and receive encrypted information or large files with CNG.

New to Egress

Sign up for a free Egress account.

As CNG are subscribers to Egress, the good news is that you are able to send secure emails directly to us as well. Log in to your Egress account to start the process.

User Guides

In order to make your experience with Egress as simple as possible, there are a number of handy guides.

Recipient Guide

Quick Start Guide

Requesting Access to a Secure Email

Problems using Egress

If for some reason you encounter any problems when using Egress, then please visit the support centre. .

The support centre has information about how to use Egress Switch, including tutorials,FAQs, and the ability to add a support ticket.

You can also email Egress support at support@egress.com however If you would rather speak to a member of their support team, call Egress Europe (UK) on +44 (0)844 8000 173* (option 1).

*Calls are charged at 5p per minute.

This could be a problem with your ‘change of supply’ reading.  Please send us your up-to-date meter reading and any other historic readings you may have to sars@cngltd.co.uk

We will then contact your previous supplier and agree a new ‘change of supply reading’ based on your readings.  As we have to rely on your previous supplier responding to us we cannot give exact timescales as to when this will be resolved; however, we will do our best to complete it as quickly as possible for you.

You can make estimated bills a thing of the past by giving us your meter reading between the 25th of the month and the 1st of the following month.

You can give us your reading on our website via our Customer Area or by email to meterreadings@cngltd.co.uk. If you prefer to talk to someone in person call us on 01423 502 554.

We can even send you a SMS text reminder! Please just get in touch and we will set this up for you.

If you do miss these dates, submit your meter reading before the 14th of the month, we will then send a new bill. You may be interested in having an Automated Meter Reading Device fitted to your meter please visit Automated Meter Readings for further information.

It is possible that a meter exchange has taken place and the National Grid has not been updated with the new details.  Please check if there is a yellow sticker on your meter, as this will have details of the exchange.  Please contact us and we will be happy to check this for you, send us an email to billing@cngltd.co.uk or call us on 01423 502 554.

If there is no yellow sticker and the meter has not been exchanged, we may have taken the supply incorrectly, so it is important that you contact us as soon as possible.

We will write to you two days before you go live into CNG’s supply. If you would like to find out sooner, please call 01423 502554 or email contracts@cngltd.co.uk who will confirm this.

Yes we can, it’s easy just send us an email to info@cngltd.co.uk

Remember to state: your name, the supply address and your reference number; then tell us the address you would like your correspondence and bills sending to.  We will let you know when we have set this up for you.

If you use less than 293,071kWhs of gas per year, then your meter is read by our Meter Reading Agency every six months.

We are always happy to accept monthly meter readings from you. This means we will bill you accurately each month, otherwise we will send you estimated bills. You can give us your reading between the 25th of the month to the 1st of the following month using our online form here, via email to meterreadings@cngltd.co.uk or if you prefer to talk to us give us a call on 01423 502554.

You can call us on 01423 502554 or use our Live Chat to speak to a member of the team who will advise of any outstanding balance to be paid.

You can find your contract end date on any previous invoice from us.

You can quickly and easily submit your meter reading using our online form – click here.

Alternatively you can email your reading to meterreadings@cngltd.co.uk or call us on 01423 502554. Please ensure you include your customer reference number so we can correctly apply the reading to your account.

We require regular meter readings for all properties on supply with CNG. You will find all the information required to submit your reading on any previous invoice you have received from us.

Our supply licence only allows us to supply commercial properties.

Please click here to fill out our copy invoice request form and a member of the team will arrange for this to be sent to you.

We do not currently have an online customer portal. You can use the customer area of our website to submit meter readings, make payments and request for copy invoices to be sent to you.

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Help and support

Help and support

Need some help? Have a look through our Frequently Asked Questions

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Customers

Customers

Whether making a payment, submitting a meter reading, moving premises or request a copy invoice, you can do it all online here.

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Contact us

Contact us

If you can't find the answer to your questions within our help centre, our team are on hand to help with any queries you have.

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