Payments & Billing

Check out our FAQs below on payments and bills. If you can't find an answer to your questions, please use our live chat to speak to a member of our team.

Payments

We can update your bank details for you over the phone, just call us on 01423 502554.

If you would prefer, you can download our Direct Debit Mandate Form here, and return the form to us in one of the following ways:

By Post:

CNG Energy Ltd, 2 Victoria Avenue, Harrogate, North Yorkshire, HG1 1EL

By Email:

Send your completed form to us at directdebits@cngltd.co.uk

Sometimes there may be a ‘cross-over’ period between communications being issued and payments being received.

To put your mind at ease, you can call the team on 01423 502554 and we will be happy to check that your payment has reached us and has been allocated to your account.

Our standard payment terms are 10 days from receipt of bill. You will usually receive your bill on the 10th of the month; this means your payment is due by the 20th of the month.

We are here to help, so please make sure you contact our Credit Control team as soon as you can on 01423 524134 or collections@cngltd.co.uk.  We can talk through your options and work with you to help manage your account.

We understand that it’s not always plain sailing when you are in business.

If you are experiencing financial difficulties and would like to discuss a short-term payment arrangement, get in touch with us on 01423 524 134 or collections@cngltd.co.uk and let’s talk it through.

We will be happy to review your payment plan with you based on your current circumstances and gas usage.  We want to help, so please give us a call on 01423 502 554 or email us at directdebits@cngltd.co.uk to find the best plan for you.

Don’t worry we will try to take the payment again on the 10th of the following month.  If you do experience any problems with your Direct Debit then please call us on 01423 502554 or send us an email to directdebits@cngltd.co.uk and we’ll be happy to help.

If a bank account needs two signatories then we need a Direct Debit Mandate Form completing, which will need to be signed by both signatories.

Download our Direct Debit Mandate Form here

It’s quick and easy to do, just fill in your details, including your reference number and return to us in one of the following ways:

By Email:

Send your completed form to us at directdebits@cngltd.co.uk

By Post:

CNG Energy Ltd, 2 Victoria Avenue, Harrogate, North Yorkshire, HG1 1EL

Because it’s so easy to do the majority of our customers pay by Direct Debit. It’s straightforward, fast and convenient, giving us the ability to offer you the best possible service. We offer a choice of set up options, so choose which is easiest for you:

 

Call us on 01423 502 554. Please ensure that you have your bank account number and sort code at hand and we can set your Direct Debit up quickly over the phone.

Or

Download our Direct Debit Mandate Form

It’s quick and easy to do, just fill in your details, including your reference number and return to us in one of the following ways:

By Email:

Send your completed form to us at directdebits@cngltd.co.uk

By Post:

CNG Energy Ltd, 2 Victoria Avenue, Harrogate, North Yorkshire, HG1 1EL

We offer a range of ways to make payment so you can choose which works best for your business.

  • Pay your bill online here
  • Call us on 01423 502554
  • Via bank transfer – you can find our bank details on your invoice, and please include  your customer reference number as the payment reference
  • To ensure you never miss a payment, the simplest way to pay is by setting up a Direct Debit – you can download our form here

Understanding your bill

Most businesses are required to pay 20% VAT on their energy consumption, however if you meet the below criteria you may be eligible to pay the reduced rate of 5%.

You may be able to apply to pay reduced rate VAT if:

  • At least 60% of your business’s energy is used for domestic purposes.
  • You are a charitable or non-profit organisation.

If you believe your business is eligible, you can download our application form here.

The government requires you to pay VAT on all of your gas consumption; the rate will depend on how much gas you use on a monthly basis. If your monthly consumption falls under 4397 kWhs you are required to pay VAT at 5%.

If your monthly consumption exceeds the threshold set by the government the VAT rate will increase to the standard rate of 20% and you will also be liable for CCL.

CCL is currently charged at 0.00465 pence per kWh for consumption of 4397 kWhs or over and is subject to VAT at standard rate. CCL is a variable factor (usually revised by the government at the start of each tax year) and can therefore change. You can find out more information about CCL here.

We may not know that you are not using gas, which means we will be estimating your usage and sending you bills.

Please call us on 01423 502 554 with your current meter reading. We can then talk about your options if you do not intend to use gas. If you are not using gas for sometime then we will only bill you for the appropriate fixed charges (standing charges).*

Download our Standing Charges Form. Please return this to billing@cngltd.co.uk

*Fixed charges are passed on to you through us from the National Grid and will apply as long as you have a gas meter and have the facility to use gas.  If you do not intend to use gas at your premises for the foreseeable future, please contact us to arrange a quote for removal of your meter and the termination of your supply.  Once your meter is removed you will no longer be liable for any fixed charges.

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