Keeping our promises - National Customer Service Week Day Five

11 October 2019

Amazing service is more than simply listing all the things you’ll do for your customers, it’s about delivering and wherever possible, exceeding those promises. Here are some of the promises we are committed to keeping:

– No automated call service – real people answering our phones quickly and ready to help with your query.

– Being transparent – including end dates on bills, explaining when you can expect and answer to your query (if not right away).

– Making sure you always know what is happening and feeling supported, no matter how long you’ve been a customer – we value you!

– Putting you at the heart of our business – always challenging ourselves to do better and asking for your feedback.

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