Energy supply is essential for most businesses, yet some suppliers have refused to supply deemed ‘high-risk’ sectors, due to the possible financial instability caused by Covid-19. Throughout the pandemic, CNG has remained open and continued to work hard both internally and with our partners to support customers through this challenging period, and we will continue to do so throughout the winter months.
Providing information and advice to our customers, including government funding and grants available, we also assisted in the managing of sites – with continued meter read reminders to ensure customers are only paying for energy used. Alongside this, we have encouraged customers to inform us should they be no longer trading, so that they are only billed a standing charge rate.
CNG also refigured all its customers estimated bills based on reduced consumption, as a further helping hand for businesses.
Paul Stanley, CNG's CEO said “It has been a notoriously difficult time for businesses, and it continues to be so. The pandemic has highlighted the importance of coming together and supporting those who need it, and this is what CNG has ensured for its customers from the beginning. It is this solidarity and support that that has led to an increase to our already high renewal rate, which we are extremely proud of.”